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Thank you very much for your payment. Payments can take time to process and clear into our accounts:
Once we receive your payment, the website is updated and an automatic email is sent to your email address. If you have not received confirmation of your payment in the timeframes above, please contact us regarding the problem with your payment and we will be happy to help.
Your order is currently in status and the estimated shipment date is .
The estimate shipment date is based on a combination of prior order, supply and delivery history and includes the current estimate from the manufacturer. On occasion this may be inaccurate and a further delay may occur. The majority of orders are shipped within 14 days, however due to the specialist nature of many parts some parts may be made-to-order or placed on back-order by the manufacturer.
Orders on back-order are carefully monitored and we update order estimates regularly on the website. We will also contact you should there be any significant delay over the provided estimate. We ask you for you patience and will promise we will do everything to get your part as soon as possible.
Orders that are in "New" and "Awaiting Payment" status can be changed or cancelled upon your request. However, once an order is in "Processing" or "Preparing Shipment" status changes or cancellations may incur a restocking fee. Please contact us to discuss the changes required and we can provide the details.
If you believe you have been shipped incorrect parts or there is a problem with the parts you have received please contact us below. Occassionally orders are part-shipped due to varying leadtimes and we will generally contact you in advance in this case.
We are happy to help resolve any problems with delivery and all enquiries regarding orders are answered within 1 business day.
Please provide the details for the part on the website below:
We are always happy to assist in part selection for your vehicle and we can provide manufacturer reference details and fitment information.
However, we recommend and for legal reasons, that you confirm compatibility of all parts with a licensed mechanic before purchase. Your mechanic is in the best position to assess your current vehicle modifications, driving requirements and power targets to ensure you purchase the best part selection.
Most orders are shipped within 14 days, but occassionally parts are made-to-order or are put on back-order with the manufacturer. We do our best to provide as much information as possible prior to purchase and throughout the ordering process:
The best method to determine the cost of shipping is to utilise our website. Firstly, please register on the website, you can then add any parts you are interested in to your shopping cart. The shopping cart enables the selection of the appropriate, payment and shipping options, giving you the total of your order shipped directly to your address.
We cannot guarantee the condition of these parts; some may be broken or damaged. We cannot refund or exchange used parts.
Search the website, or try Yahoo Japan Auctions.
We recommend you speak to your mechanic and other owners to determine the best size/offset/design for your vehicle. Preferred fitment and therefore wheel size can vary based on many factors. Due to the complexity we provide recommendations based on the manufacturing reference information.
Wheels are often not available in stock and due to the manufacturing process it can take 3 months or more to supply a set of wheels. Please take this into account before placing your order and contact us to discuss any further details.
Please provide the website link for the auction item below:
We also have answers for most common questions in our detailed Auction Help.
Bidding on the Yahoo Japan Auctions is simple using the Nengun Performance Auction system. No registration is required with Yahoo Japan and we take care of all communication with the seller in Japan. You only need to follow 5 simple steps:
Please see our detailed Auction Help for further information on the Bid Process.
Shipping costs are initiall estimated and paid for as part of the bid process. Once the parts are received from the seller, they are re-packed for safe and cost effective international shipping and the actual shipping cost is calculated.
When the actual shipping cost is less than the initial estimate, we provide a refund into your account. When the shipping cost is more than the initial estimate the additional payment is required before shipping.
Please see our detailed Auction Help for further information and examples of shipping costs.
Prior to winning an auction, shipping costs are estimated based on the Yahoo Japan Auction category and this can often be inaccurate.
We can override the initial estimate for individual auctions. Contact us with the auction details, estimated size and weight and we will update the website, typically within a few hours. Once updated, you can then place a bid using the revised shipping estimate.
We are more than happy to combine multiple auctions for a single lower cost shipment. When we see more than one auction in progress from a customer at any time we automatically hold the parts until all auctions are complete.
If you are planning on combining multiple auctions into a single shipment you can always contact us and we will be happy to help.
We are happy to supply large items such as bumpers, bonnets and engines. However, shipping costs and services vary between countries and we cannot always provide an accurate shipping estimate before receiving the physical parts from the auction seller. Please also see our detailed Auction Help for further information and examples of shipping costs for large items.
If you are unsure, you are always best to contact us prior to bidding to avoid potential problems.
All bids placed are final and cannot be cancelled. Bids are automatically placed on the Yahoo Japan Auctions and cannot be retracted.
Please see our detailed Auction Help for further information on bidding and cancellations.
Please provide the part information below:
We do not supply OEM parts from the major vehicle manufacturers, such as Nissan, Toyota, Mitsubishi & Honda. However many of these parts are available as used parts or on the Yahoo Japan Auctions and you can simply search our website using your vehicle chassis code.
Many discontinued and parts for older vehicles are available as used parts or on the Yahoo Japan Auctions. Please try searching our website using your vehicles chassis code.
We are more than happy to supply aftermarket parts for non-Japanese vehicles. A number of major Japanese aftermarket part manufacturers are now developing a wide range of parts for import vehicles. Please contact us with any part requests and we are happy to make them available for purchase on the website.
At Nengun Performance we value our customers. We do our best to provide the lowest possible prices on our brand name products for all of our customers. Therefore, we typically cannot offer further discounts on prices listed on our website. However, as a dealer we can offer the following benefits:
To apply for our dealer program you must:
Thank you very much for your interest, unfortunately we are not offering sponsorships at the present time.
However, we love to see members posting their vehicles in our Members Section and on our Facebook Page; whether modified or not, possibly even parts you have purchased from us. When considering future sponsorship offers we will be particularly interested in the those participating in our community.
Thank you very much for your interest, unfortunately we are not looking for additional advertising partners at the present time.
Registration is available free on the website and simply involves completing the Member Registration form. Once completed, you are automatically logged in and ready to add parts to your shopping cart and place an order.
Please see the answers to some common questions below:
Please try our Lost Password facility which resets your password and sends it to the registered email address. Please make sure you check the Spam folder.
We have had reports of customers having problems using Internet Explorer 8 with non-standard settings. Please reset your Advanced Settings as follows: