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Auctions
How do I place a Bid?
Do You charge Storage Fees
Why pay up front?
What are the service charges?
How do the translations work?
Example: I did not understand the translation and I bought the wrong part. Can I have my money refunded?
what does No claim No return mean?
What about shipping fees?
Example: Excess Shipping costs. Will the customer pay excess freight?
Why is the seller`s freight cheaper than Nengun's estimated freight price?
What does JUNK mean?
How much will an Auction Part cost to send to my address?
Can you ship large items?
Why are you charging me for excess freight?
Is the Estimated Freight price the total amount I will have to pay?
Nengun's freight costs seems excessive.
Example: I received shipping estimate for $700 for a LSD on the Auctions. Why so expensive?
What does 'Free Shipping' mean?
Can I update or cancel my bid?
I can`t see my Auction Account information.
I found the part I am looking for. Can you please bid on it for me?
Can I bid on other items on the Auctions such as shoes, clothes or an ipod?
I recently won an item on the Auctions. Can I have the tracking number?
I found a part on the Japanese page. How do I puchase the part from the nengun auctions
I have been waiting weeks for my Auction part to arrive.
I just paid using a Pay Pal e check. Why was it refunded?
I deposited funds into your Pay Pal account and didn`t buy anything. Please refund the funds back to my personal bank account.
If I win 1 or more parts on different days at the auctions, can you send all the parts together.
Any other questions or concerns?
Dealer Program
Do you have a Wholesale or Dealer Program?
What benefits does a Dealer Receive?
Insurance
How do I make an insurance claim?
Ordering
How do I place my order?
Which is Better Credit Card or Paypal Payments
Your Best Price Guaranteed
Do You Accept Credit Cards?
How will my order be processed?
Hey I puchased a LSD/Brake line kit and I didn`t get the Oil with it.
Can I change my order?
I got a cheaper price from another dealer. Can you do a better price?
The part Number is correct, but it doesn`t fit my car
Your Competitor is claiming they dont charge Pay pal fees
Can you please confirm the tracking number for my order? The order says completed but I haven`t received a Tracking number
I just received my parts but only half of them showed up. Are they missing?
What about ordering new wheels?
I received a message there is a delay with my order.
My parts haven't arrived and I have a competition/my car is to be serviced.
I just received the wrong part
I have waited long enough for my parts, I am going to Pay Pal for a refund.
I just placed an order. Actually you don't have the part on the site so I just added a different part.
Do you offer trade accounts or trade discounts?
Im After a price for a few items Delivered to my address
Any further questions regarding your order or the order process?
Payments
Can I use another Account other than Pay pal or the International account
How long does payment processing take?
What payment methods are accepted?
Products & Requests
Can you add a product to the website?
Can you supply any other brands?
The parts I have received are different from the picture on your site.
I need some advice for my vehicle before I purchase the parts.
Do you offer any used parts?
Any further product questions or requests?
Promotions
Do you have any Promotional Discounts?
Shipping & Taxes
Hows does Shipping work?
Can you ship large and oversized items? How much?
Do the prices on the site include all duty and taxes?
How long does shipping take?
How much will shipping cost?
How much will this part cost to send to my address?
What shipment methods are used?
Will shipping be cheaper if I purchase 2 or more products?
I wasn`t sent a tracking number.
When is my order going to be shipped?
Website
Can't see Japanese characters?
I have not received an email reply after a week?
Common Questions
Help, I can't remember my login or password!
How do I place a Bid?
Why pay up front?
What are the service charges?
Can you ship large items?
What does 'Free Shipping' mean?
How do I make an insurance claim?
How do I place my order?
Your Best Price Guaranteed
Do You Accept Credit Cards?
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Best Price
Genuine Parts Only
