Help
Auctions
- How do I place a Bid?
- Do You charge Storage Fees
- Why do I have to pay up front
- What are the service charges?
- How do the translations work?
- Example: I did not understand the translation and I bought the wrong part. Can I have my money refunded?
- what does No claim No return mean?
- What about shipping fees?
- Example: Excess Shipping costs. Will the customer pay excess freight?
- Why is the seller`s freight cheaper than Nengun's estimated freight price?
- What does JUNK mean?
- How much will an Auction Part cost to send to my address?
- Can you ship large items? Yes, but it will be expensive.
- Why are you charging me for excess freight?
- Is the Estimated Freight price the total amount I will have to pay?
- Nengun's freight costs seems excessive.
- Example: I received shipping estimate for $700 for a LSD on the Auctions. Why so expensive?
- What does 'Free Shipping' mean?
- Can I update or cancel my bid?
- I can`t see my Auction Account information.
- I found the part I am looking for. Can you please bid on it for me?
- Can I bid on other items on the Auctions such as shoes, clothes or an ipod?
- I recently won an item on the Auctions. Can I have the tracking number?
- I found a part on the Japanese page. How do I puchase the part from the nengun auctions
- I have been waiting weeks for my Auction part to arrive.
- I just paid using a Pay Pal e check. Why was it refunded?
- I deposited funds into your Pay Pal account and didn`t buy anything. Please refund the funds back to my personal bank account.
- If I win 1 or more parts on different days at the auctions, can you send all the parts together.
- Any other questions or concerns?
Dealer Program
Ordering
- How do I place my order?
- How will my order be processed?
- Hey I puchased a LSD/Brake line kit and I didn`t get the Oil with it.
- Can I change my order?
- I got a cheaper price from another dealer. Can you do a better price?
- Your Competitor is claiming they dont charge Pay pal fees
- My order was damaged upon delivery. How do I make a claim?
- Can you please confirm the tracking number for my order? The order says completed but I haven`t received a Tracking number
- I just received my parts but only half of them showed up. Are they missing?
- I received a message there is a delay with my order.
- My parts haven't arrived and I have a competition/my car is to be serviced.
- I just received the wrong part
- I have waited long enough for my parts, I am going to Pay Pal for a refund.
- I just placed an order. Actually you don't have the part on the site so I just added a different part.
- Do you offer trade accounts or trade discounts?
- Im After a price for a few items Delivered to my address
- Any further questions regarding your order or the order process?
Payments
- Can I use another Account other than Pay pal or the International account
- How long does payment processing take?
- What payment methods are accepted?
Products & Requests
- Can you add a product to the website?
- Can you supply any other brands?
- The parts I have received are different from the picture on your site.
- What do I need to know when ordering wheels?
- I need some advice for my vehicle before I purchase the parts.
- Do you offer any used parts?
- Any further product questions or requests?
Shipping & Taxes
- Hows does Shipping work?
- Can you ship large and oversized items? How much?
- Do the prices on the site include all duty and taxes?
- How long does shipping take?
- How much will shipping cost?
- How much will this part cost to send to my address?
- What shipment methods are used?
- Will shipping be cheaper if I purchase 2 or more products?
- I wasn`t sent a tracking number.
- When is my order going to be shipped?
