Help
Auctions
- How much will an Auction Part cost to send to my address
- Why are you charging me for excess freight?
- I deposited funds into your Pay Pal account, didn`t buy anything. Refund the funds back to My personal Bank account
- I got a shipping estimate for $700 for a LSD on the Auctions. Why so expensive?
- Can I bid on other items on the Auctions such as shoes, clothes or an ipod?
- I couldn`t understand the translation and I bought the wrong part. I want my money back.
- I recently won at the auctions. Can have the tracking number.
- The total freight costs ended up being too expensive! Please refund my money in full ASAP.
- I found the part I am looking for. Can you please bid on it for me?
- I have 7 pending Auction orders with a shipment date for yesterday. I have been waiting 2 weeks. Are items missing or in transit? Have they been shipped to Nengun's warehouse yet?
- Example: Customer estimated 3kgs for the freight for an Intercooler. Does Nengun take into account of customer's already paid freight payment? Does the customer pay excess freight?
- How do I place a Bid?
- Example: Customer just purchased a Bumper really cheap!
- I just won at the Auctions and the description says "Free Shipping".
- I found a part on the Japanese page. How do I puchase the part from the nengun auctions
- If I win 1 or more parts on different days at the auctions, can you send all the parts together.
- Nengun's freight costs seems excessive.
- I can`t see my Auction Account informaiton
- I have been waiting weeks for my Auction part to arrive.
- Why is the seller`s freight cheaper than Nengun's estimated freight price?
- Is the Estimated Freight price the total amount I will have to pay?
- I just paid using a Pay Pal e check. Why was it refunded?
- What are the service charges?
- How do the translations work?
- What about shipping fees?
- Can you ship large items?
- Can I update or cancel my bid?
- Any other questions or concerns?
Dealer Program
Ordering
- Can I change my order?
- Can you please confirm the tracking number for my order. The order says completed but I haven`t received a Tracking number
- Hey! I have my car booked to be serviced and I entering a competition
- Hey! I just received the wrong part
- How do I place my order?
- I just placed an order. Actually you don't have the part on the site so I just added a different part.
- I received a message there is a delay with my order.
- Hey! I have waited long enough for my parts, I am going to Pay Pal for a refund.
- How will my order be processed?
- Do you offer trade accounts or trade discounts?
- Hey! I just received my parts but only half of them showed up. Are they missing?
- Any further questions regarding your order or the order process?
Payments
- Can I use another Account other than Pay pal or the International account
- How long does payment processing take?
- What payment methods are accepted?
Products & Requests
- Can you add a product to the website?
- Can you supply any other brands?
- The parts I have received are different from the picture on your site.
- What do I need to know when ordering wheels?
- I need some advice for my vehicle before I purchase the parts.
- Do you offer any used parts?
- Any further product questions or requests?
Shipping & Taxes
- How much will this part cost to send to my address?
- Hows does Shipping work?
- Do the prices on the site include all duty and taxes?
- How long does shipping take?
- How much will shipping cost?
- What shipment methods are used?
- Will shipping be cheaper if I purchase 2 or more products?
- I wasn`t sent a tracking number.
- When is my order going to be shipped?