Ordering - Help

The following flowchart provides you with a visual representation of how to place an order on the Nengun Performance website. Select Products Select your products from our extensive product catalogue and add them to your shopping cart. Update the order quantities and details and click the Checkout Button. Select Payment Method Select your preferred payment method -- some payment methods incur an additional fee or are require transfer in specific currencies, so ensure you read all of the additional information.   Select Shipping Method Select your preferred shipping method -- currently EMS is our preferred shipping method.   Order Comments Enter your comments about the order, please provide as much additional information as possible to ensure you have selected the correct part.   Confirm & Place Order Click the 'Confirm Order' button to confirm the order details, once you are happy with your order click the Place Order button and we will respond to your order within 48 hours.

The following flowchart provides you an insight into how we process our orders. To provide the most accurate information possible, we have divided the process into the following steps. Place Order An order is placed on the website and enters our processing queue. Confirm Order We double-check your order and provide a delivery estimate based on availability with our suppliers. Payment Required Once an order is confirmed, we wait for confirmation of your payment. Goods will not be shipped until payment has been received. Order Processing The order is sourced, packaged and prepared for delivery. Should any unexpected delays occur, your estimated time of arrival will change under my orders. Please keep in mind orders can take anywhere from 7 to 21 working days for delivery. Sending from Japan Once processed, your order goes into prepared shipping to be packed. From our office we supply you with a tracking number. Then your order is taken to the Japan post, processed, weighed and sent to you. Although we have given you the tracking number which is under my orders on the site. It will read "not valid or could not be found". The reason for this is the post has to activate the tracking number. A not valid or cant be found tracking number simply means the Japan post hasn`t activated the number or we are still packing your order. keep in mind your order is not the only order packed at any given time. Nor is it the only order taken to the post at any one time. So a tracking number after the order is completed may stay inactivated for a few days. Please be patient the part is not lost. If the order still reads completed and the tracking number is not activated after 7 days then please contact us.

Please note to flight restrictions. No liquid type substance can be sent with LSD`s or Brake Line kits. Although we receive the oil with these types of parts we do not receive a discount from the maker if we choose not to have the oil product delivered to our premises. 

If the order is in "Awaiting Payment; yes, you can change it. You can even ask to cancel it if you like. However, once an order is "Processing"  ie the order  has been  paid for, then there can be no  changes. If the order has to  be canceled  restocking fees will apply.

There is no reason why we cannot beat any price in Japan or in the world. Send us a link to where you have received your best price and we shall better it.

Our site has all the prices up front and even with Pay Pal fees we are still cheaper. Pay Pal Charges these small fees not us and if any company makes the claim "We never charge PayPal fees" than this is a False and deceptive claim. This fee has simply been tied into the end cost which you the customer pays. To make a claim  "We never charge PayPal fees" is like saying Pay Pal lets our competitors use their services for free. They like us, Pay Pal Fees. And besides for each order placed we Issue Loyalty points, cash back to your Nengun Account. For good healthy Orders our customers receive more than their pay pal fees paid back to their accounts. Please feel free to e mail us anytime at orders@nengun.com if you can find a better price. We will beat any price hands down!

All parts sent from the Nengun warehouse in Japan are all pre packed and our damage rate caused via  delivery freight companies is only about 2 or 3 items per year. This is really an amazing low rate for the thousands of parts we send around the world. If your order is damaged it is fully insured depending on the insurance rate you have chosen. Once an order is deemed damaged and pictures and a claim form has been sent to us, the insurance payout takes 2 to 3 months. If on the other hand you have chosen Nengun`s Premium insurance at the time of making the order. We shall send the same order to you straight away.

We give out EMS numbers once we have completed the order. Japan post will then activate the tracking number once the part is in the air. If the order reads completed on our site then the part is at the post office. The post will activate the tracking number then it will appear under my orders on our site (scroll to the bottom of the page) If the order reads complete and there is no tracking number on the site then the post is still processing the order along with a few hundred other customers orders. Our site is directly linked the the EMS postal system.

We felt before by letting customers view the tracking number once we completed the order only caused stress because the number would read not found or doesn`t exist. The customer would then feel as if the part had been lost or stolen or not sent on our behalf. When in actual fact the post hadn`t activated the number because the parts were still being weighed and processed.   

Your remaining parts are not missing. Because our parts are purchased of many different suppliers they arrive at our office at different times. In order to get the order moving we send what is available at the time. Please check your EMS label for details. We will always write the parts that have been sent and the parts that will follow. Also check your order on the site. Once again, information will be given on the remaining parts.

We are very sorry for the delay. One or some of your parts are on backorder. You may be asking why you were not informed of this prior to purchase. We would have liked to have personally contacted you about some of your parts not being in stock, however we deal with large volumes of orders and a majority of parts are deemed specialised. This means the supplier, manufacturer and us do not keep them in stock. These parts are made to order. If we or the supplier were to keep every part in stock we couldn`t find a premise large enough to house all the parts. We ask you for you patience and will promise we will do everything to get your part. If you wish to speak with Pay Pal, we ask that you contact us first.

As a rule of thumb, order and receive your parts before making any arrangements to have your vehicle serviced. As for race meets etc. Please buy  your parts  locally.  We can not be  held responsible for delays because you didn`t receive your parts in time for your event.

No problem. If you have contacted us within  3 days  of  receiving the  part/parts, we shall pay you for the freight for the part to be sent back to us and we shall send you the correct part and all expenses shall be payed for on our behalf. 

If on the other hand you have ordered the wrong  part  we  cannot replace the part  at our  expense.  We can  however  advertise the part  on our site  on your behalf  until the part is sold.  We  will not charge anything for this service  and  because  the  part is already in your country it makes it very attractive for a quick sale.

If you feel you have to go to Pay Pal for a claim, please talk to us first. There is absolutely no reason to go there. 

If the part is not  on the site  please send  your request  to  products@nengun.com and we shall do our best to add the part to the site. Please do not just add any part to your shopping cart which has no relevance to your vehicle and expect another part to be sent from the order made. We send the  exact order and part number regardless  of  comments  made  on the  homepage  prior  to  purchase. 

We are happy to supply products to resellers, however we are currently not offering any upfront discounts for potential retailers of our products. When placing a large order you will find significant discounts with the shipping costs compared to individual purchases.

Once we have received on-going orders over a number of months and established a business relationship we may be willing to discuss possible discount arrangements. If you have any further questions we would be happy to discuss, please place a website or product enquiry. We much prefer email communication as it allows us to work through your requests properly and gives both parties a full history of everything that has been discussed.

We also have access to a large number of products that are currently not on the website. We receive huge amount of enquiries for products and are continually adding new products, if you have any requests we are happy to make them available for you.

Once you have created an account the price with the freight is linked to your address. Simply place your desired parts in your shopping cart and you can choose from various freight methods.

If you have any further questions regarding the status of your order or the order process please send us an Order Enquiry and we will get back to you as soon as possible.