If the order is in Awaiting payment, Yes no problem, You can even ask us to cancel it if you like. Once an order is in processing ie the order has been paid for, then there can be no changes and if the order has to be canceled restocking fees will apply.
We dont give out EMS numbers once we have completed the order, the Japan post activates the tracking number once the part is in the air. If the order reads completed on our site then the part is at the post office. The post will activate the tracking number then it will appear under my orders on our site (scroll to the bottom of the page) If the order reads complete and there is no tracking number on the site then the post is still processing the order along with a few hundred other customers orders. Our site is directly linked the the EMS postal system.
We felt before by letting customers view the tracking number once we completed the order only caused stress because the number would read not found or doesn`t exist. The customer would then feel as if the part had been lost or stolen or not sent on our behalf. When in actual fact the post hadn`t activated the number because the parts were still being weighed and processed.
As a rule of thumb, order and receive your parts before making any arrangements to have your vehicle serviced. As for race meets etc. Please buy your parts locally. We can not be held responsible for delays because you didn`t receive your parts in time for your event.
No problem. If you have contacted us within 3 days of receiving the part/parts and not 1 month, 7 months or 2 years later then we shall pay you for the freight for the part to be sent back to us and we shall send you the correct part and all expenses shall be payed for on our behalf. If on the other hand you have ordered the wrong part we cannot replace the part at our expense. We can however advertise the part on our site on your behalf until the part is sold. We will not charge anything for this service and because the part is already in your country it makes it very attractive for a quick sale.
| The following flowchart provides you with a visual representation of how to place an order on the Nengun Performance website. | 
| Select Products Select your products from our extensive product catalogue and add them to your shopping cart. Update the order quantities and details and click the Checkout Button. |  | Select Payment Method Select your preferred payment method -- some payment methods incur an additional fee or are require transfer in specific currencies, so ensure you read all of the additional information. |  | Select Shipping Method Select your preferred shipping method -- currently EMS is our preferred shipping method. |
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Order Comments
Enter your comments about the order, please provide as much additional information as possible to ensure you have selected the correct part. |  | Confirm & Place Order Click the 'Confirm Order' button to confirm the order details, once you are happy with your order click the Place Order button and we will respond to your order within 48 hours. | |
If the part is not on the site please send your request to products@nengun.com and we shall do our best to add the part to the site. Please do not just add any part to your shopping cart which has no relevance to your vehicle and expect another part to be sent from the order made. We send the exact order and part number regardless of comments made on the homepage prior to purchase.
We are very sorry for the delay. One or some of your parts are on backorder.
You may be asking why weren`t you informed of this prior to purchase. Believe you me, we would have liked to have personally contacted you about some of your parts not being in stock. Because we literally are dealing with large volumes of orders and a majority of parts are deemed specialized, the maker nor do we keep them in stock. They are made to order. If we or the maker were to keep every part in stock we couldn`t find a premise large enough to house all the parts. We ask you for you patients and if you feel you need to make a claim to Pay Pal, talk to us first.
If you feel you have to go to Pay Pal for a claim. Talk to us first. There is absolutely no reason to go there. Its not just a simple case of Pay Pal refunding your money. The funds are frozen and can takes weeks before a settlement. This could all be avoided if you talk to one of our staff prior to making the claim. Please understand at times there are delays that are out of our control. Or this maybe your first Internet purchase and you are feeling concerned about fraud. There is absolutely no way we would ever deceive someone for payment to our company. Sure we have delays but if you were to do a search on any forum you will never hear of one customer saying nengun performance deceived a customer over a payment.
| The following flowchart provides you an insight into how we process our orders. To provide the most accurate information possible, we have divided the process into the following steps. |
Place Order An order is placed on the website and enters our processing queue. |  | | Confirm Order We double-check your order and provide a delivery estimate based on availability with our suppliers. |  | | Payment Required Once an order is confirmed, we wait for confirmation of your payment. Goods will not be shipped until payment has been received. |  | | Order Processing The order is sourced, packaged and prepared for delivery. Should any unexpected delays occur, your estimated time of arrival will change under my orders. Please keep in mind orders can take anywhere from 7 to 21 working days for delivery. |  | | Sending from Japan Once processed, your order goes into prepared shipping to be packed. From our office we supply you with a tracking number. Then your order is taken to the Japan post, processed, weighed and sent to you. Although we have given you the tracking number which is under my orders on the site. It will read "not valid or could not be found". The reason for this is the post has to activate the tracking number. A not valid or cant be found tracking number simply means the Japan post hasn`t activated the number or we are still packing your order. keep in mind your order is not the only order packed at any given time. Nor is it the only order taken to the post at any one time. So a tracking number after the order is completed may stay inactivated for a few days. Please be patient the part is not lost. If the order still reads completed and the tracking number is not activated after 7 days then please contact us. |  | |
We are happy to supply products to resellers, however we are currently not offering any upfront discounts for potential retailers of our products. When placing a large order you will find significant discounts with the shipping costs compared to individual purchases.
Once we have received on-going orders over a number of months and established a business relationship we may be willing to discuss possible discount arrangements. If you have any further questions we would be happy to discuss, please place a website or product enquiry. We much prefer email communication as it allows us to work through your requests properly and gives both parties a full history of everything that has been discussed.
We also have access to a large number of products that are currently not on the website. We receive huge amount of enquiries for products and are continually adding new products, if you have any requests we are happy to make them available for you.
Your remaining parts are not missing. Because our parts are purchased of many different suppliers they arrive at our office at different times. In order to get the order moving we send what is available at the time. Please check your EMS label for details. We will always write the parts that have been sent and the parts that will follow. Also check your order on the site. Once again, information will be given on the remaining parts.
If you have any further questions regarding the status of your order or the order process please send us an
Order Enquiry and we will get back to you as soon as possible.
