Products & Requests - Help

The website is only a subset of all of the products that we can source within Japan. We can add additional products to the website if you are able to provide all of the relevant details. 

To request the addition of the product, please collect the brand details, website, product and any product codes and send us a Product Enquiry with all of this information.

Yes, we can supply products from almost any manufacturer based in Japan. However, once we have identified the requirement for a new brand we will begin organizing the supply arrangements which may take a number of weeks depending on the manufacturer. 

Please collect the brand details, website, product and any product codes and send us a Product Enquiry with all of this information.

Our site is a guideline. Used in conjunction with licensed Automotive engineers we seldom have any problems. So please consult with us before purchasing any parts. It would be impossible to show a picture for every vehicle type listed. We send the exact part number ordered regardless.

Wheel Selection
We recommend you speak to your mechanic/tuner/wheel specialist and fellow owners to determine the correct size/offset/design for your vehicle. Wheel size can vary based on the vehicle, performance requirements, tires required, brake systems and any other modifications. Due to this complexity we will not provide any recommendations on wheel specification for your vehicle. Further information on wheel terms and specification is available at the Car Bible website.

Stock
We do not keep wheels in stock, due to the manufacturing process it can take up to 2 months or more. In some cases 5 months for Rays wheels to be made up. Please take this into account before placing your order. After placing your order you are provided with a Automated shipment date. This time of arrival has no relation when concerning wheels. Please contact us at orders@nengun.com for an accurate date of arrival. 

Refunds + Exchanges
Also note, we do not offer refunds or exchanges based on incorrect part selection, so please choose carefully. Information regarding the wheel design is available on our product website and on the manufacturers website.

For legal reasons we ask you to check with a licensed tuner before purchase that the parts you are about to order are in fact suitable for your vehicle. We can't personally view the vehicle so it would be unwise to say what would or would not suit your vehicle. The simplest modifications can turn out to be a nightmare without the aid of a trained professional.

Yes! We are now partnering with a number of used parts suppliers in Japan. This database is being updated daily with many more used parts to come.

If you have any further questions or product requests please send us an Product Enquiry and we will get back to you as soon as possible.