All parts sent from the Nengun warehouse in Japan are all pre packed and our damage rate caused via delivery freight companies is only about 2 or 3 items per year. This is really an amazing low rate for the thousands of parts we send around the world.
If your order is damaged it is fully insured depending on the insurance rate you have chosen. Once an order is deemed damaged and pictures and a claim form has been sent to us, the insurance payout takes 2 to 3 months. If on the other hand you have chosen Nengun`s Premium insurance at the time of making the order. We shall send the same order to you straight away.