How can we help?

Please provide the order number and email address:

Do you have a further concern or problem with your order? Please provide the details below:

The Nengun Auction bidding system allows real-time bidding on the Yahoo Japan Auctions.

For further information please see our Auction Help information on the website.

If you have further difficulty or concern, please provide the details below:

We can supply any parts available in Japan, please provide the details below, so we can provide more details for purchase.

Our Dealer Program entitles you to double loyalty points, applied automatically to your future orders. However, we do find the biggest benefit of the dealer program is the access to bulk quantities of parts for increased discounts a large savings on consolidated freight.

We do not offer wholesale/discounted prices as we aim to provide the best prices online for all of our customers. Further information is available in our Dealer Program Help.

To apply for the Dealer Program we require an initial order is placed (usually over 100,000yen) and business contact/registration details are provided. Once the order is placed, please provide the details together with your company information and website link, and we'll add you to the program.

Please note due to a large increase in enquiries we may not be able to reply to your enquiry for 2 to 3 business days, thanks for your patience.